Complaints procedure

If you feel that we haven't lived up to your expectations in any way at all, we would like to know about it and we will address your concerns straight away.

Initially, please call us on 01 539 57 90.

Your complaint will be investigated and you will receive a response, via a letter or a phone call.

If we are unable to resolve the problem, we will pass your complaint to a more senior manager, who will endeavour to resolve the issue immediately.

If you would prefer to put your complaint in writing, you are more than welcome to do so, sending it to;

McCambridge Duffy Ireland,
31-33 Lower Main Street,
Letterkenny,
Co. Donegal

We will respond within 7 days of receiving your letter

The Final Stage of Complaint Resolution       
If you are still not satisfied the last thing you can do is contact the Financial Ombudsman Service. This is the last resort. The Ombudsman will only deal with your enquiry after you have addressed it with your debt solution provider.

If you have not received a final response letter from us within 8 weeks of the complaint date, or you are dissatisfied with the decisions in our final response letter, you can write to:
The Financial Ombudsman Service, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2