If you feel that we haven't lived up to your expectations in any way at all, we would like to know about it and we will address your concerns straight away.
You are invited to discuss your complaint with the individual whom you have been dealing or with their immediate department manager in an effort to resolve the issue.
Where should I send my complaint?
Should you not wish to discuss with them or you continue to be dissatisfied you are invited to write to us by post or email, outlined below:
By Post:
McCambridge Duffy
Suite 6, Spencer House
High Road
Letterkenny
Co. Donegal
F92 V8XC
By Email:
You can send your complaint by email to roi@mccambridgeduffy.com
What should I include in my complaint?
Please ensure that the following details are included in your complaint:
What happens next?
We will provide you with a written acknowledgement within five working days of receipt.
Your complaint will be reviewed by the department manager and your Personal Insolvency Practitioner who will provide you with a written response within a further fourteen days.
During these fourteen days the department manager and Personal Insolvency Practitioner will be ascertaining the background facts as quickly as possible. They may need to contact you to seek additional information as required.
In the event that the Personal Insolvency Practitioner requires more time to fully investigate the complaint they will inform you in writing of a reasonable timetable for response along with reasons for the delay.
Once this has been completed they will provide a reply which will include conclusions of their investigations. It will also include full and clear explanations of the reasons for the conclusions that have been made. The Personal Insolvency Practitioner will also detail any legislation which is specific to your case to ensure that it is made clear why a particular procedure is required which may have been the cause for complaint in the first instance.
Should the investigations conclude that an error has been made the Personal Insolvency Practitioner and /or department manager will rectify the error promptly and offer an apology for the error.
What if I am not satisfied with the initial response?
If you are not satisfied with the initial response to your complaint, you should write to:
The Complaints Officer, Ronan Duffy. Where the complaint is in relation to a case administered by Ronan Duffy the complaint shall be reviewed by another McCambridge Duffy Personal Insolvency Practitioner.
The Complaint Officer will then conduct a review of the complaint with the assistance of another Personal Insolvency Practitioner of the company.
They will investigate the complaint and review all documentation relating to the complaint provided by you and used by the original Personal Insolvency Practitioner to formulate the response previously provided.
The Complaints Officer will provide a response to your complaint within a further fourteen days with their findings.
What if my complaint alleges improper conduct by the PIP?
If your complaint is alleging improper conduct by the PIP this should be made in writing to the Insolvency Service of Ireland.
Insolvency Service of Ireland
Phoenix House
Conyngham Road
Dublin 8
Telephone: 076 106 4200 (9am to 6pm)
Web: www.isi.gov.ie
